GENERAL INFORMATION
What are the opening hours of THE LUME Melbourne?
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Our standard opening hours are:
Mon: 10am - 5:30pm (last entry 4.00pm)
Tues: 10am - 5:30pm (last entry 4.00pm)
Wed: 10am - 5:30pm (last entry 4.00pm)
Thu: 10am - 5.30pm (last entry 4.00pm)
Fri: 10am - 9.30pm (last entry 8.00pm)
Sat: 10am - 9.30pm (last entry 8.00pm)
Sun: 10am - 5.30pm (last entry 4.00pm)
THE LUME Melbourne is open seven days a week. Opening and closing times are subject to change. Please check times on the date you wish to attend.
Our all-day tickets mean no more sticking to a schedule. Just book your tickets and arrive anytime during opening hours that suits you. The feature experience will run for approximately 90 minutes after the last entry time.
Where is THE LUME Melbourne located within the MCEC?
THE LUME Melbourne is located at Melbourne Exhibition Centre, 5 Convention Centre Place, South Wharf. It is next to the Novotel Hotel and across the road from DFO South Wharf. The closest entry doors are located next to the Novotel Hotel/DFO parking complex. Once inside the building, you will find THE LUME Melbourne located directly inside to the right. Please follow all directional signage or reach out to one of the friendly visitor experience team members for further guidance.
For more information on getting to THE LUME Melbourne click here.
I have a question about accessibility at THE LUME Melbourne.
THE LUME Melbourne is suitable for strollers and is wheelchair accessible. Please click here for more information on accessibility at the MCEC.
To purchase your accessible tickets to one of our feature experiences (with a free companion ticket on the provision of a companion card), contact THE LUME Melbourne on (03) 8638 0609. Service hours match gallery opening hours (ending 90 minutes before the gallery’s closing time each day).
For information regarding your arrival visit our Plan Your Visit Page.
For specific accessible requests please email us at enquiries.melbourne@thelume.com.
Audio descriptions are available via a QR code on your own device throughout the experience. If you wish to listen, please bring a pair of headphones on the day of your visit.
What special effects are used at THE LUME Melbourne?
THE LUME Melbourne experience does not include smoke, haze or strobe lights. While the projected images and animations within the experience are slow-moving, if you are sensitive to moving light or have been diagnosed with photosensitive epilepsy, please be advised that some moving light may trigger motion sickness, vertigo or seizures in some people. If you are feeling unwell please let our friendly staff know.
WHAT SCENT IS USED IN THE VENUE?
The following scents are included in the VAN GOGH experience: Nutmeg, Cardamom, Cypress, Vetiver, Lemon, Cedarwood, Wood Accord, Sandalwood, Amber and Musk.ScentAir, the company we have engaged to curate the aromas for the experience, only use synthetic oils derived from natural ingredients. All of ScentAir’s oils are tested to the highest available standards and they are the only scent company in the world to be a member of IFRA.
Can I use cash at the box office, CAFE or retail store?
THE LUME Melbourne is a cash-free venue. No cash is accepted as a form of payment anywhere within the venue. We accept all major credit and debit cards and forms of contactless payment.
Can I bring in bags? What items are prohibited?
We encourage visitors to leave bags at home and to avoid bringing more than one bag. Additional bags or items can be cloaked at the MCEC cloakroom.
The following items are prohibited:
• Food & Beverage including Alcohol
• Glass, cans or open drink containers containing non-alcoholic and/or alcoholic drinks
• Illegal substances including controlled, dangerous or illicit drugs
• Flammable devices (flares, fireworks and smoke bombs)
• Anything that could be used as a weapon such as sharp items including knives
• Suspicious items or items which may look like a weapon
• Animals (other than registered assistance animals)
• Bicycles, scooters, skateboards and rollerblades / skates
• Unauthorised advertising material or flyers
• Textas, felt pens, marker pens, paint, aerosol canisters or similar items
• Banners, posters, flags or signs
• Professional cameras, tripods or recording devices
• Laser pointers
• Offensive signage or clothing
• Drones or unmanned aerial vehicles (UAVs)
• Any other item that may cause harm or public nuisance or could interfere with others in the gallery
Are food and drinks available inside the venue? Am I allowed to bring my own?
Food and beverages are available inside the venue at the café including, small bites, light meals, share plates, child-friendly options and desserts feature, alongside a comprehensive selection of alcoholic and non-alcoholic beverages.
No outside food or beverage can be consumed inside the venue.
Please note that THE LUME Melbourne accepts cashless payments only.
What else do I need to know about my visit?
Before your visit please read the following information:
● THE LUME Melbourne conditions of entry/ticketing terms & conditions
● MCEC conditions of entry
● MCEC venue facilities and information
WHEN IS THE VAN GOGH EXPERIENCE OPENING TO THE PUBLIC?
Tickets for VAN GOGH are on sale now, the experience will open on Boxing Day (December 26) 2024.
To buy tickets click here or call THE LUME Melbourne on (03) 8638 0609.
IS CONNECTION, MONET & FRIENDS OR leonardo da vinci STILL running?
Connection ended its showing at THE LUME Melbourne on February 4, 2024.
Monet & Friends ended its showing at THE LUME Melbourne on June 4, 2023.
Leonardo da Vinci ended its showing at THE LUME Melbourne on December 8, 2024.
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